Beyond DORA: The Metric That Changed What My Team Worked On
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DORA metrics tell you what happens at and after deployment. They don't tell you where, in the whole path from idea to production, your time is actually going. For most teams the answer is uncomfortable, as you spend far more time waiting than working.
We decomposed time-to-market into four parts: Lead Time (idea to first commit), Cycle Time (commit to production), Process Time (actively worked), and Delay Time (waiting in queues). The finding that changed our priorities was that most of our cycle time was Delay Time: code sitting in review queues, changes waiting on a decision, and work blocked on someone's attention. This is not a tooling problem; it is a leadership problem.
We had been optimizing CI speed, but the data showed review turnaround mattered several times more. This talk is about how measuring the waiting, which is the part no dashboard showed us, changed what the team worked on, and why the biggest delivery lever for a lead is usually the human queues, not the pipeline.
Neeraj is the co-founder & CTO of Lyntcube, a real estate AI platform & Vivid Climate, a climate management and DMRV platform. Over the years, he has worked on a variety of full-stack software and data-science applications, as well as computational arts, and likes the challenge of creating new tools and applications, and is an active speaker with talks and tutorials presented at multiple conferences.
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